Design Strategies for Enhancing Shared Decision-Making between Providers and their Patients
Most of us want our healthcare system to perform in a responsive, open and transparent way, and we expect our practitioners to listen to...
My Work
A selection of projects and artifacts that I am able to share publicly.
How to Get the Most out of Maps in Your Organization
Despite their ubiquity in business and design, the full value of maps often goes unrealized. Why? How might we get the most out of mapping?
Applying a Service Design Approach for Customer Centricity
Everyone knows the fundamentals of customer centricity; you talk to your customers, strive to build a consistent experience across...
The Consultant’s Deck of Awful Dragons
Project dragons can be found lurking behind the corners of almost every project! Teams and leads need to be on the lookout! Dragons are...
The Project Scoping Toolkit
Involving the project team in early scoping conversations can have a significant impact on the project outcome and employee experience....
Enabling Strategic Decision-Making
Consultants need to think critically about project scope and price in order to strike a fair and appealing balance between client budget...
Exploring New Design Horizons
In December 2020, during a global pandemic, I decided to leave my job. I had been with my employer for 15 incredible years, and it was...