My Work

Most of us want our healthcare system to perform in a responsive, open and transparent way, and we expect our practitioners to listen to...

Despite their ubiquity in business and design, the full value of maps often goes unrealized. Why? How might we get the most out of mapping?

Everyone knows the fundamentals of customer centricity; you talk to your customers, strive to build a consistent experience across...

Project dragons can be found lurking behind the corners of almost every project! Teams and leads need to be on the lookout! Dragons are...

Involving the project team in early scoping conversations can have a significant impact on the project outcome and employee experience....

Consultants need to think critically about project scope and price in order to strike a fair and appealing balance between client budget...

In December 2020, during a global pandemic, I decided to leave my job. I had been with my employer for 15 incredible years, and it was...